Payment Services performance degraded

Incident Report for PayU Europe

Resolved

This incident has been resolved at 10:11 AM.

Posted Jan 29, 2026 - 10:28 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 29, 2026 - 10:21 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 29, 2026 - 10:08 CET

Investigating

We were experiencing an unexpected system performance degradation impacting our payment services since 9:40 AM. This might result in delayed or failed payment transactions for some users. Our engineering teams are actively investigating the root cause.

Posted Jan 29, 2026 - 10:01 CET

This incident affected: Platform availability.